Terms & Conditions
it is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Dive and Dive if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
if you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition, to:
Dive and Dive, 878 Springvale Road, Braeside, Victoria, 3195.
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to Dive and Dive promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms and conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
Dive and Dive will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
When does Dive and Dive disclose the information it collects to outside parties?
Dive and Dive does not sell, trade, or rent your personal information to others. Dive and Dive may release customer information when we believe, in good faith, that such release is reasonably necessary to
- Comply with law,
- Enforce or apply the terms of any of our user agreements or
- Protect the rights, property or safety of Dive and Dive, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Dive and Dive protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details
All credit card payments are processed securely through the Payment Gateway. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Dive and Dive does not store any credit card information on our servers.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Dive and Dive website.
Payment Gateway Information
our payment options available are endless, but most of importantly safe and secure. We offer Credit Card processing only through our online shop. Credit Card payments are made directly through Encryption software to insure your personal details are kept safe. None of your payment details are stored; this ensures you will be happy with your transaction.